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Cloud sync issue

Adrian May 09, 2015 02:48PM PDT

I use SplashID Safe in Cloud Sync mode across my iPhone, iPad, and Mac. I have noticed that the data on my iPad is correct, but it is not syncing to other devices. My iPad has 57 records, but other devices range around 55 records. It seems that the web app isn't correct either.

I have already tried switching the iPad to local wifi sync, then back to Cloud, but unfortunately all this did was reduce the number of records in the web app by 1! (I have checked - none of the records on the iPad are local only records).

Perhaps I need to reset the web app, but I don't see how to do that. Wonder if you can help?

Many thanks.

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Justin Cepelak May 11, 2015 01:04PM PDT SplashData Inc Representative

Thanks for your patience. We now have a beta version of the SplashID app for iOS that allows you to do 2 things to troubleshoot cloud sync:

1. Download all records from the cloud to the device
2. Upload all records to the cloud

If you are interested in beta testing this new build, please sign up here, using the email ID you use for App Store purchases:


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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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