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SplasID quit when start

Gianluca May 05, 2015 11:42PM PDT

Hi,
I have a big problem with your program. Mostly of the time that I try to load from my iPhone 5S it show me up the logo and after a while quit itself. For solving that iussue I have to make a hard rest the iPhone so, after that it goes and it shows me the master password enter.
How can I solve?

Up 1 rated Down
Justin Cepelak May 06, 2015 02:05PM PDT SplashData Inc Representative

Thanks for contacting us. Please make sure you have the latest update (8.0.6 at the time of this message) on your iPhone:

http://itunes.apple.com/us/app/splashid-safe-for-iphone/id284334840?mt=8

Up 0 rated Down
Andrew May 07, 2015 01:38PM PDT
I have this problem too, on my computer. Nearly every time I open the program it will "quit unexpectedly." I have the most recent version.
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Justin Cepelak May 07, 2015 01:39PM PDT SplashData Inc Representative

Hi Andrew,

Are you referring to the Mac version?

Since you use cloud sync, first let’s take a look at the SplashID web app and make sure your data is ok.
Login to web app – https://www.splashid.com/login
If your data looks ok, let’s perform a fresh install of SplashID on Mac by cleaning up all traces of SplashID.

First locate and rename the SplashID Data folder:
1) open the finder
2) click the Go menu, then Go to Folder
3) copy and paste: ~/Library/Containers/com.splashdata.splashidmac/
4) hit enter
5) click the folder name, to make it editable, and add .old to the end, so it’s com.splashdata.splashidmac.old
6) open the finder, click the Go menu, then Go to Folder, copy and paste in: ~/Library/
Look for any folders like:
com.splashdata.splashidmac
com.splashdata.splashidsafe
If you find them, trash them
7) open the finder, click the Go menu, then Go to Folder, copy and paste in: ~/Library/Preferences/
Look for any plist files starting with com.splashdata.
If you find any, trash them
8) empty trash

Now you have a completely clean system with no trace of SplashID

Now make sure you update to the latest version of the app from https://www.splashid.com/downloads
Then launch the SplashID Desktop again, and go through the guided setup.

Since you have good data on the cloud, it will download automatically.

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Ram Aug 18, 2019 04:55PM PDT SplashData Inc Representative

Hi,

Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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Ram Aug 24, 2019 03:56PM PDT SplashData Inc Representative

Hi,

Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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