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Webapp Pattern

James Beavers Mar 16, 2015 01:04PM PDT

I recently switched to patterns on the desktop apps and mobile; those work fine. However I cannot access the webapp with either the correct pattern or numeric translation of the pattern. The numeric translation table I am using is below. I am using the latest version of Chrome and IE 11 to test the webapp on. Is there a way around this?

123
456
789

Up 1 rated Down
Justin Cepelak Mar 17, 2015 09:35AM PDT SplashData Inc Representative

Thanks for contacting us. One thing that could be throwing you off is that the pattern login does not allow repeated dots / numbers, though it may appear that you are repeating because you are crossing over a dot again. So when trying the numeric equivalent, try leaving out any repeated numbers you may be entering.

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