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Need to restore SplashID Safe 6.2 from Time Machine

Kevin Monahan Mar 11, 2015 11:33AM PDT

Hi,
I wiped my computer and installed OS X 10.10.2. I forgot that I needed to back up my passwords. I can view the application in my Time Machine application, but I cannot open it or restore it. Any ideas on how I can retrieve these passwords?

Thanks,
Kevin

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Justin Cepelak Mar 11, 2015 01:27PM PDT SplashData Inc Representative

Hi Kevin,

Thanks for contacting us. It’s not only the app you need to restore, but the data folder:

~/Library/SplashID/

The app would need to be restored as we’ll, or you can download a new installer. If you are using the Adobe customized version, get it from your intranet.

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Kevin Monahan Mar 13, 2015 02:00AM PDT
Hi Justin,
Thanks for the response. I was unable to locate the User Library in my Time Machine backup. I'm currently looking into a way to do that. If you have any suggestions on that, it would be good to know.

Thanks,
Kevin
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Justin Cepelak Mar 13, 2015 02:01AM PDT SplashData Inc Representative

You need to go to that folder on the local drive first, then enter time machine. The user library is hidden on recent Mac OS versions, so you need to:

1) open the finder
2) click the Go menu, then Go to Folder
3) copy and paste in: ~/Library/SplashID/
4) hit enter
5) now click the Time Machine menu bar icon and choose Enter Time Machine

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Kevin Monahan Mar 26, 2015 09:22AM PDT
Hello Justin,
Thanks for the excellent support. I was able to solve the issue, in part, with your help.

Our IT department is not all that savvy with Time Machine and hidden files, so that was a dead end. However, we do have our corporate backup plan and was easily able to retrieve Splash ID data. I used the import feature with no issues, so now my passwords are back in my possession.

Excellent!

Thanks again,
Kevin
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Justin Cepelak Mar 26, 2015 09:22AM PDT SplashData Inc Representative

Great! Thanks for letting me know.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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