SplashData Help Desk

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New Pass Word

David Gallin Mar 02, 2015 05:29AM PST

I forgot my password and want to change it.

Up -7 rated Down
Justin Cepelak Mar 02, 2015 03:43PM PST SplashData Inc Representative

Thanks for contacting us.

If you forget or lose/misplace your SplashID Safe password and enter a wrong password into SplashID TEN times, your account will become locked.

We can then unlock your account so you have 10 more attempts to remember your password. We can unlock multiple times.
We do not have access to your password, so you will need to try to remember it, or we can delete your account so you can sign up anew.

If we delete your account you will lose your SplashID data, but you may be able to restore it from a backup file if you have one that you know the password for.

WARNING: In No Sync and WiFi Sync modes, entering a wrong password 10 times will delete all local data, and on PC/Mac all backups too. Please copy any data backups from the backup folders to another folder before you try anything else.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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