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Auto Lock

Richard Raiff Mar 01, 2015 04:25PM PST

I am running SPlashID 8 on a Windows PC is a secure area. How do I turn off Auto Lock?

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Justin Cepelak Mar 02, 2015 03:20PM PST SplashData Inc Representative

Thanks for contacting us. You cannot completely disable auto-lock, but you can increase the time out in General Settings to 999 minutes, which should be adequate.

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John Rhodes Mar 10, 2015 12:15AM PDT
Is there a reason why this changed in the new version? It was very convenient to be able to leave it open during the day and overnight. I would at least think you should provide the option.
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Justin Cepelak Mar 10, 2015 12:16AM PDT SplashData Inc Representative

Thanks so much for your taking the time to share your feedback with us. We will take this into consideration when updating the app in the future.

999 minutes should cover all day and overnight, at least. :)

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Michael Fortier Oct 06, 2016 01:55PM PDT
I agree with John. I just updated to version 8, and it would be more convenient if I could turn off the Auto Lock.
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Dale Robinson Oct 06, 2016 01:55PM PDT
I have lock out set for 300 minutes. It closed after less than 5. I hate this feature and request that the lock-out be disabled. This is on my home computer and I don't need lockout. If anything happens to me, all the notes for my executor are on SplashID. I need it to be accessible without passwords.
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Nikolai Filipov Oct 06, 2016 01:56PM PDT SplashData Inc Representative

Thanks for contacting us.
8.1.1 PC Desktop app already has this. Make sure you use 8.1.1 and not 8.1.0 or older.
8.1.1 Desktop app is not new – it was released in the beginning of August.
Please tell me if you need anything else, or have any other questions or comments.

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Ram Jan 26, 2019 03:17PM PST SplashData Inc Representative

Hi,

Please fill up the support request form with the details. Our support representative will then get back to you on the next steps.

Support request form: http://support.splashdata.com/customer/portal/emails/new

SplashID Support

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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