SplashData Help Desk
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SplashID Key Safe Sync
We have SplashID on a Windows desktop, on our iPhones, and now on SplashID Key Safe. I cannot get my iphone to sync with the key safe, so I was fine with exporting a file from the desktop to the key safe. But when I did that I ended up with a bunch of duplicate items, of which dedupe eliminated only some. I then decided to delete all the items on key safe, but could only do that one at a time, because Select All in the edit menu is grayed out.
How can I:
A) get Select All to work, or...
B) set it up so that when I import a file to the key safe, it completely overwrites the existing content of the key safe, so I don't end up with duplicate items, or best of all...
C) be able to sync my iphone with key safe?
Thanks for contacting us.
A) Select All works in SplashID 6 (key safe) only under List View. So change the view mode to List view and you can do that.
B) You can delete the data folder (Keysafe drive\SplashData\SplashID\) then launch SplashID Key Safe, then import the vID without duplication.
C) we will have a key safe upgrade to version 8 soon to sync via the cloud.
