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Gerald Hines Mar 01, 2015 02:15AM PST

Never used pattern before and now I can't sign in.
Takes password then goes to blank password box with pattern.

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Justin Cepelak Mar 02, 2015 02:59PM PST SplashData Inc Representative

Thanks for contacting us. I’m sorry, I don’t understand the issue clearly. Where are you trying to login, and what exactly is happening?

A pattern should not be required or requested unless you have set one. You can switch away from pattern login to text or numeric.

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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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