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Windows client sync(?) problem

Roland Bánhidi Feb 28, 2015 02:29PM PST


I upgrade for v8 on my Win 7 PC. When I run the program in the first time, all resords was ok. But when I close the client and start it again, I lost all my items. In the cloud all records are ok. If I delete Document\SplashData folder and run the client all items downloaded from the cloud and all ok again. If I restart the program I lost all...

It's not so good :(

Please help me!

PS.: Sorry for my poor english :)

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Justin Cepelak Mar 02, 2015 02:14PM PST SplashData Inc Representative

Thanks for contacting us.

First locate and rename the SplashID Data folder:

1) open the file explorer
2) browse to Documents\SplashData\
3) you may find both a “SplashID” and a “SplashID.8” folder
4) click each folder name, to make it editable, and add .old to the end, so it’s SplashID.old, and SplashID.8.old, respectively.

Now make sure you update to the latest version of the app.


Then launch the SplashID Desktop again, and go through the guided setup.

Now to get your data back:

- If you have good data on the cloud, it will download automatically.

- If you have good data on the Android app, use the Backup command found in Settings on the SplashID Android app. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).

- If you have good data on the iPhone / iPad app, use the Send Records command in the Settings screen to send yourself all records as a vID file via email. Then do a WiFi sync with the SplashID Desktop (you may wish to set the sync setting to handheld overwrites desktop first).

- If you need to restore a backup vID file, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported.

Auto-backup files are saved here:


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About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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