SplashData Help Desk

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Installing the Android version syncing with Windows

Michael Bower Feb 10, 2015 01:15PM PST

I am helping my wife install Splash Money on her Android (and Windows) that will sync with a Microsoft Surface Pro. The Surface Pro is Wireless only connectivity to our house network and then the internet. During installation of Android it asks for the network IP address of the main workstation (the Surface) and of course I cannot find one because it is Dynamic IP only.

In order to get this to work I would have to install on a cabled workstation (not possible with surface) or use the Windows only version. We would love to install using the Android version because of her growing need to have up-to-date financial information on both devices.

Can you help us out with this problem that is getting the Android version connecting with Surface?

Thank you in advance for your time.
Michael Bower

Up 0 rated Down
Justin Cepelak Feb 12, 2015 01:09AM PST SplashData Inc Representative

Thanks for contacting us. The IP address is only used if the desktop computer cannot be discovered automatically.

Here are some possible reasons for WiFi sync not working:

1. The desktop app is not running, or it is in a locked state. Login to the SplashMoney Desktop app.

2. The SplashMoney Desktop is not allowed through your firewall software. Make sure it is allowed.
OR, temporarily disable any firewall and antivirus software completely (including any OS built-in ones) and see if WiFi sync works fine then.

3. The desktop computer and mobile device are not on the same WiFi network. Make sure WiFi is turned on on both devices and they are connected to the same network. (Note: The computer can be connected to the network/router via a LAN wire instead of WiFi, that works too.)

4. There is a VPN, virtual machine, or other network interface active on your computer. This can cause SplashMoney Desktop app to latch onto the wrong network interface. Please disable any other interfaces besides the WiFi network or the Ethernet if that is what the desktop computer is connecting to.

Please try exiting both apps, and restarting your computer and your mobile device to see if that clears it up.

Please also try power-cycling your WiFi router/modem – disconnect from AC power for 10-15 seconds.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete