SplashData Help Desk

SplashID Safe iOS app fails/closes and will not run

Last Updated: Dec 16, 2019 04:47AM PST
PROBLEM: After working fine for a while, my SplashID Safe iPhone/iPad/iPod touch app is freezing and/or crashing/closing when I try to run it, going back to the iOS device Home screen, or is showing a black/blank screen. When I try to run the app again, it crashes or freezes the same way.

SOLUTION: This is a known issue with our app and other iOS apps too, when you run too many iOS apps at once, and/or have not restarted your iPhone/iPad/iPod touch for a while. To fix this issue, please try this:
* Quit all apps on your iPhone/iPad/iPod, so nothing is running - including SplashID Safe iOS app.
To quit the apps, please see here: 
How to force an app to close on your iPhone, iPad, or iPod touch
* Then please wait 5 minutes and restart your mobile device:
Restart your iPhone, iPad, or iPod touch
* Then please try running the SplashID Safe iOS app again, and it should now work fine and not freeze/crash any more.

If you have any questions regarding the above or it does not help, and/or need more information not covered above, please contact our tech support team HERE or via one of the email addresses listed HERE and we will be happy to assist.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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