SplashData Help Desk

Status of SplashID Safe Mac Desktop app 64-bit support
(Last updated in May 2018)

Question: 
Does the current SplashID Safe Mac Desktop app version 8.1.0 run on macOS 10.13 High Sierra?
Answer: Yes, our latest Mac Desktop runs fine on all macOS versions from (and including) 10.8 Mountain Lion up to macOS Sierra and High Sierra.

Question: Is SplashID Safe Mac Desktop app a 32-bit or 64-bit app? When do you plan to make it 64-bit compliant?
Answer: The app is 32-bit for now. We will be updating it to become 64-bit in time for the 32-bit cutoff date in fall of 2018, likely several months prior.

Question: I heard macOS High Sierra will soon block any 32-bit apps, such as SplashID Safe Mac Desktop app. Is this a problem?
Answer: No, please note the known January 2018 & June 2018 cutoff dates for 32-bit Mac apps only apply to new & existing apps in Mac App Store (former date for new apps, latter date for ALL Mac Store apps). These cutoff dates do not affect any non-Mac App Store apps such as our SplashID Safe Mac Desktop app. Thus our Mac Desktop app is not affected by these, and will keep working in/after January 2018 and after June 2018 too.

Question: As of April/May 2018, I am getting a message that SplashID Safe Mac Desktop app I use is not optimized for my Mac. Is this a problem I should be worried about?
Answer: No, please note this is just a warning/information message you are getting and not any error or immediate issue. All 32-bit apps will keep working on all Mac OS versions available as of May 2018, including latest macOS Sierra & High Sierra. Please note macOS 10.14 (code-name not yet known) will come in the fall of 2018 and require all Mac apps to be 64-bit apps. As of this month (April 2018) we are already working on making our Mac Desktop app a 64-bit app and plan to release it in the coming months, well in time for macOS 10.14 release.

If you have any questions regarding the above, and/or need more information not covered above, please contact our tech support team HERE or via one of the email addresses listed HERE and we will be happy to assist you.

Article created: December 2017
Last update: May 20th 2018

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


9ad29afcb03aad50291525a425db2dde@splashdata.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete