SplashData Help Desk

Status of SplashID Safe Mac Desktop app 64-bit support
(Last updated in November 2018)

Question: 
Does the current SplashID Safe Mac Desktop app version 8.2.0 run on macOS High Sierra 10.13 and macOS Mojave 10.14?
Answer: Yes, our latest Mac Desktop runs fine on all current macOS versions from (and including) 10.8 Mountain Lion up to macOS Sierra/High Sierra and latest macOS Mojave 10.14.

Question: Is SplashID Safe Mac Desktop app a 32-bit or 64-bit app? When do you plan to make it 64-bit compliant?
Answer: The Mac app is 64-bit now, as of May 23rd 2018. IF you get a warning your Mac Desktop app is a 32-bit app this means you are not running our latest Mac Desktop app version. Please read on below on how to update/upgrade to latest version.

Question: I heard macOS High Sierra or Mojave will soon block any 32-bit apps, such as SplashID Safe Mac Desktop app. Is this a problem?
Answer: No, please note the known January 2018 & June 2018 cutoff dates for 32-bit Mac apps only apply to new and existing apps in Mac App Store (former date for new apps, latter date for ALL Mac Store apps). These cutoff dates do not affect any non-Mac App Store apps such as our SplashID Safe Mac Desktop app. Thus our Mac Desktop app is not affected by these and will keep working in/after January 2018 and after June 2018 too.
Also, as per above our Mac Desktop app is a 64-bit Mac app now so it will also work on the newer macOS Mojave 10.14 released in the fall of 2018, as well as on the new macOS 10.15 (code-name not yet known) due to come in fall of 2019.
Please note Apple has not yet given any exact or definite date for dropping 32-bit Mac apps, but the latest info from Apple on this is here: 32-bit app compatibility with macOS High Sierra 10.13.4 and later

Question: Running macOS High Sierra or latest macOS Mojave, I am getting a message that SplashID Safe Mac Desktop app I use is not optimized for my Mac. Is this a problem I should be worried about?
Answer: Please note this is just a warning/information message you are getting. However, as our 64-bit Mac Desktop app has been released already in May 2018, you should backup all your current Mac Desktop data by exporting it to vID file/folder, then update to latest 8.2.0 Mac Desktop app which is here: 
https://www.splashid.com/downloads
(when the installer asks you to choose to replace or keep the old Mac Desktop app, you must choose to replace it)

NOTE: If running a 7.x version of our Mac Desktop app that is older than 7.2.2 such as 7.2.0, 7.0.9/etc you must first backup your current Mac Desktop app data, then update to 7.2.2 Mac Desktop app from here: http://splashdata.com/Downloads/SplashID-7-Installer.dmg
again replacing the older Mac Desktop app when asked, and only then install latest 8.2.0 Mac Desktop app (link above).

If you have any questions regarding the above, and/or need more information not covered above, please contact our tech support team HERE or via one of the email addresses listed HERE and we will be happy to assist you.

Article created: December 2017.
Last update: November 3rd 2018.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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