SplashData Help Desk

Status of SplashID Safe Mac Desktop app 64-bit support
(Last updated in July 2018)

Question: 
Does the current SplashID Safe Mac Desktop app version 8.2.0 run on macOS 10.13 High Sierra?
Answer: Yes, our latest Mac Desktop runs fine on all current macOS versions from (and including) 10.8 Mountain Lion up to macOS Sierra and High Sierra.

Question: Is SplashID Safe Mac Desktop app a 32-bit or 64-bit app? When do you plan to make it 64-bit compliant?
Answer: The Mac app is 64-bit now, as of May 23rd 2018. IF you get a warning your Mac Desktop app is a 32-bit app this means you are not running our latest Mac Desktop app version. Please read on below on how to update/upgrade to latest version.

Question: I heard macOS High Sierra will soon block any 32-bit apps, such as SplashID Safe Mac Desktop app. Is this a problem?
Answer: No, please note the known January 2018 & June 2018 cutoff dates for 32-bit Mac apps only apply to new & existing apps in Mac App Store (former date for new apps, latter date for ALL Mac Store apps). These cutoff dates do not affect any non-Mac App Store apps such as our SplashID Safe Mac Desktop app. Thus our Mac Desktop app is not affected by these, and will keep working in/after January 2018 and after June 2018 too.
Also, as per above our Mac Desktop app is a 64-bit app now so it will also work on the newer macOS 10.14 Mojave coming later in the fall of 2018.

Question: As of April-June 2018, I am getting a message that SplashID Safe Mac Desktop app I use is not optimized for my Mac. Is this a problem I should be worried about?
Answer: Please note this is just a warning/information message you are getting. However as our 64-bit Mac Desktop app has been released already in May 2018, you should backup all current Mac Desktop data by exporting it to vID file/folder then update to latest 8.2.0 Mac Desktop app which is here: 
https://www.splashid.com/downloads
(when the installer asks you to choose to replace or keep the old Mac Desktop app, you must choose to replace it)

NOTE: If running a 7.x version of our Mac Desktop app that is older than 7.2.2 such as 7.2.0, 7.0.9/etc you must first backup your current Mac Desktop app data, then update to 7.2.2 Mac Desktop app from here:
http://splashdata.com/Downloads/SplashID-7-Installer.dmg
again replacing the older Mac Desktop app when asked, and only then install latest 8.2.0 Mac Desktop app (link above).

If you have any questions regarding the above, and/or need more information not covered above, please contact our tech support team HERE or via one of the email addresses listed HERE and we will be happy to assist you.

Article created: December 2017
Last update: July 13th 2018

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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