SplashData Help Desk

Status of SplashID Safe Mac Desktop app 64-bit support
(Last updated: November 2019)

Question #1: 
Does the current SplashID Safe Mac Desktop app version 8.2.0 run on macOS 10.13 High Sierra, macOS 10.14 Mojave and latest macOS 10.15 Catalina, released in October 2019?
Answer: Yes, our latest Mac Desktop version 8.2.0 from May 2018 runs fine on all current macOS versions from (and including) 10.8 Mountain Lion up to macOS 10.14 Mojave 10.14 and latest macOS 10.15 Catalina released in October 2019.

Question #2: Is SplashID Safe Mac Desktop app a 32-bit or 64-bit app? When do you plan to make it 64-bit compliant?
Answer: The Mac app is 64-bit now, as of May 23rd 2018. IF you get a warning your Mac Desktop app is a 32-bit app this means you are not running our latest Mac Desktop app version. Please read on below on how to update/upgrade to latest SplashID Safe Mac app version.

Question #3: I heard the recently released macOS Catalina will block any 32-bit apps, such as older SplashID Safe Mac Desktop app. Is this a problem?
Answer: No, please note the January 2018 & June 2018 cutoff dates for 32-bit Mac apps only apply to new and existing apps in Mac App Store (former date for new apps, latter date for ALL Mac Store apps). These cutoff dates do not affect any non-Mac App Store apps such as our SplashID Safe Mac Desktop app. Thus our Mac Desktop app is not affected by these and will keep working in/after January 2018 and after June 2018 too.
Also, as per above our Mac Desktop app already is a 64-bit Mac app now so it will also work on macOS Mojave 10.14 released in the fall of 2018 as well as on the new macOS 10.15 Catalina released in October 2019.
Please note official info from Apple on dropping 32-bit app support is here: 32-bit app compatibility with macOS High Sierra 10.13.4 and later
NOTE: As of September 2019, a known date exists for dropping 32-bit Mac apps support, and it will be when macOS Catalina 10.15 gets released - which has now happened on October 4th 2019.

Question #4: Running macOS High Sierra, macOS Mojave or latest macOS Catalina, I am getting a message that SplashID Safe Mac Desktop app I use is not optimized for my Mac, and on Catalina the Mac Desktop app then refuses to run. Is this a problem I should be worried about?
Answer: Please note this is just a warning/information message you are getting (except of course on macOS Catalina). However, as our 64-bit Mac Desktop app has been released already in May 2018, you should backup all your current Mac Desktop data by exporting it to vID file/folder - File menu at the top, Export, SplashID vID (set a password and make sure to remember what you set), then quit the older Mac Desktop app and then update to latest 8.2.0 Mac Desktop app which is here: 
https://www.splashid.com/downloads
(when the installer asks you to choose to replace or keep the old Mac Desktop app, you must choose to replace it. If using macOS Catalina, you will be unable to run the old Desktop app to backup data, so please skip the backup steps)
If you get a prompt from macOS Catalina saying it cannot check the new Mac app for malicious software, please follow steps here to fix that:
SplashID Mac Key Safe/Desktop app - bypass macOS Gatekeeper

NOTE: If running a 7.x version of our Mac Desktop app that is older than 7.2.2 such as 7.2.0, 7.0.9/etc you must first backup your current Mac Desktop app data, then quit the older 7.x Mac Desktop app and then update to 7.2.2 Mac Desktop app from here: http://splashdata.com/Downloads/SplashID-7-Installer.dmg
(again replacing the older Mac Desktop app when asked) and only then install latest 8.2.0 Mac Desktop app (link above).

Extra FAQs:
1) QUESTION: I am running version 8.1.0, 8.0.4 or older 8.x Mac Desktop app version. Checking for updates says it is latest, but above I see 8.2.0 is latest version currently. Why does Check for updates not work properly?
ANSWER: Please note checking for updates in 8.1.0, 8.0.4 or older 8.x Mac Desktop app versions will currently fail, saying they are latest - however, none of 8.1.0, 8.0.4, 8.0.3 or older are latest and per above latest is 8.2.0 version instead, as of middle of November 2019. Our Mac Desktop app check for updates function has been disabled since Aug 2016, for various reasons. So, you must check for updates manually by going here:
What are the current versions of SplashID and what are the system requirements?
And/or, here: SplashID Safe Release Notes -- Mac
IF you see a new version being released, you can always download that here: https://www.splashid.com/downloads

We may re-enable the check for updates/auto-update function of our Mac Desktop app in the future.

If you have any questions regarding the above steps, and/or need more information not covered above, please contact our tech support team HERE or via one of the email addresses listed HERE and we will be happy to assist you.

Article created: December 2017.
Last update: November 15th 2019.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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