SplashData Help Desk

SplashData iOS apps -- iOS 11 64-bit status

Last Updated: Oct 17, 2017 05:53AM PDT
Please note some of our iOS (iPhone/iPod touch/iPad) apps are currently compatible with iOS 11 already, but some are not yet, as of middle of October 2017.

More info: Apple has released iOS 11 last month (Sept 19th-20th 2017) and this major new iOS version drops support for older 32-bit iOS apps, such as our SplashMoney & SplashShopper iOS apps, SplashNotes iOS app, and also the older SplashID Safe 6.2.x apps with brown/yellow icon.
iOS 11 now requires all apps you use to be 64-bit apps. This means if you use those 3 apps of ours (or the older SplashID Safe app version), you must not upgrade your device's current iOS (usually, iOS 10.x) to iOS 11, as if you do so, the apps will stop working. Thus if you want the app(s) to still work, you should wait and not update your iOS device from iOS 10 (or older) to iOS 11 for now.

Please note it is still our goal to update SplashShopper and SplashMoney iOS app for iOS 11 compatibility, if possible. We have developers looking at it. Please note there is no release date set yet. There are no plans to update SplashNotes iOS app at this time.

Other unaffected apps of ours are latest versions of: SplashID Safe, TeamsID, Gpass iOS apps. All of these are already fully iOS 11 64-bit compatible, so you can use them without any disruptions, on all iOS versions from iOS 8.0 up to (and including) latest iOS 11, released by Apple in the middle of September 2017.

NOTE: If you still use our older SplashID Safe 6.2.4 iPad app or 6.2.3 iPhone app for any reason - older apps with brown/yellow icon - latest 8.1.6 app uses a white/blue icon - please note these older apps are too old and not supported by iOS 11. Our 7.2.5 iOS app (newer than 6.2.x version, but older than current 8.1.6) may similarly not work.
So, you must make sure to sync your data from those to our PC/Mac Desktop apps first (or to our Cloud, in case of using 7.2.5 iOS app with Cloud Sync), then only update your iPhone or iPad to latest iOS 11.

Extra FAQ:
1) QUESTION: I upgraded my iOS device to iOS 11, so my iOS app does not run. Can I go back to iOS 10.x or older?
ANSWER: As with any iOS update, unfortunately there is no way to downgrade your iOS after it was been upgraded.

2) QUESTION: I need to use the app now, is there any workaround to use my app and access my data?
ANSWER: A workaround exists, like this - if you use our iPad app, you can use a 2nd iPad still with iOS 10.x or older on it. If you use iPhone app, you can use a 2nd iPhone or iPod touch for this - again, it needs to have iOS 10.x or older. 
To do this - please backup the new iOS device with iOS 11 on it and non-working app to iTunes on your PC/Mac. Backup that 2nd device likewise just in case. Now please restore the NEW iOS device iTunes backup to the 2nd iOS device still with older iOS version on it. And you can then use the iOS app, so you can access/edit your data and/or sync it to our Desktop app(s)/etc.

IF you have any extra questions regarding the above an/or need more help with any of our iOS/Desktop apps, please kindly contact our tech support HERE

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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