SplashData Help Desk

How to change SplashID Safe account password

Last Updated: Nov 12, 2017 04:20AM PST
How to change your SplashID Safe master password

Please note all your SplashID Safe 8.1.x apps - Desktop and/or mobile - share the same master password at all times. To change the password, you can use any of these Desktop/mobile apps, and you change the password in ONLY one of your SplashID Safe apps - you do not need to change it in each app. 
On next quit/relogin, or lock/unlock for mobile apps, the changed password will sync (propagate) to all the other apps used (and to Web app too, if you use Cloud Sync). On the other apps, you will get prompts to enter OLD, then NEW password.
Please note this is true even if you use WiFi Sync and not Cloud Sync.

Just in case, before changing your master password, please make sure all your SplashID Safe apps are fully synced, and backup all your Desktop/mobile apps data.

NOTE #1: Changing your master password via Web app is not recommended.
NOTE #2: You can use a pattern password or text password, but not both.

If you have issues with or after changing your master password, or have any extra questions not covered above, please kindly ask us for help here and we will help you ASAP: Contact Support -- Email Us

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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