SplashData Help Desk

SplashID Safe app Fingerprint unlock/login on Android devices

Last Updated: Jul 19, 2019 09:21AM PDT
Requirements: SplashID Safe Android mobile app version 8.1.2 or newer (Release date: 09.21.2016)
1. Works on Android devices (phones or tablets) with Android 6.0 (Marshmallow) or above.
2. Your Android device should have fingerprint hardware capability.
3. You should have at least one fingerprint enrolled on your mobile device. Please consult your phone documentation to enroll fingerprints.
4. To enable fingerprint unlocking in SplashID Safe Android app, please go to menus -> Settings -> Security Settings screen, then tap or drag the Fingerprint toggle button to ON.

Please note
fingerprint unlocking in SplashID Safe Android app is supported on Android 6.0 Marshmallow (or higher/newer such as Android OS 7.0 Nougat, 8.0/8.1 Oreo and 9.0 Pie) that make use of Google's Android technology for fingerprint recognition. Some mobile device manufacturers, notably Samsung, had implemented their own technology for fingerprint recognition much before it was available natively in Android OS. Fingerprint recognition on these devices does not rely on Android's fingerprint technology even after an upgrade to Android Marshmallow or later.
Due to this until these devices get updated to use Android's core fingerprint technology, SplashID's fingerprint unlocking won't work on them. Some affected Samsung Android phone models include - Galaxy S5, Note 4, Note Edge.

If you have any issues with our new Fingerprint function on your Android device, please submit a support ticket for this HERE (making sure to mention exact device brand, model, Android OS version).

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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