SplashData Help Desk

SplashID PC Desktop - Middle pane missing

Last Updated: Jul 09, 2016 01:23PM PDT
ISSUE: Middle pane with list of records and Search box missing in SplashID Windows PC Desktop app, 8.0.10 version.
We are investigating the issue and why it happens. 7.2.4 and older Desktop app versions are unaffected.
We will be fixing the issue, but for now please see below how to work around it.

WORKAROUND: Please drag the vertical slider to the right of middle pane (left of rightmost pane), and then the middle pane should re-appear.

NOTE: If the issue keeps coming back even when you do the above workaround, please submit a support ticket asking for help HERE.
(making sure to include as much info on your system in the ticket as possible, such as exact Windows OS version used, SplashID Desktop app version, kind of Windows computer used (laptop/desktop/tablet/etc), screen resolution, number of monitors (if more than one)/etc.)

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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