SplashData Help Desk

Can't login to SplashID Safe Web app

Last Updated: May 03, 2019 01:43AM PDT
If you use our SplashID Safe 7/8 apps in Cloud Sync mode, you can also use our Web app to view and edit your SplashID Safe data from any PC/Mac/Linux/Chromebook computer with Internet access, using the same SplashID Safe password you use for the mobile device/Desktop apps. Note: Web app is here: https://splashid.com/login.php

However, if you are using No Sync or WiFi Sync mode, you should not try to login to Web app, as it is disabled in those Sync modes - this is normal and by design. 
Also, trying to login to Web app 10 times will lock your account and may delete all your data (except if you use Cloud Sync mode - then no data is deleted, the account is just locked).

If you are trying to login to your SplashID Safe account on our website, please note no such general SplashID Safe account service exists on our website currently, only the Web app, which has the limits above. We may add a more general SplashID Safe user account service to our website in the future.

NOTE: To check which SplashID Safe Sync mode you use currently, in Desktop app please go to Preferences (Mac)/Settings (PC) --> Account Settings section. In device apps, go to SplashID Safe mobile device app Settings --> Account status & sync method (iOS app)/Account Info (Android app).

NOTE #2: If you are trying to login to our website in order to (re)download SplashID Safe software, then please note no such login is necessary - all our software is freely available on our website directly, without any logging in - HERE. The mobile apps are available for download in the respective App Store, such as iOS App Store for Apple iOS devices, and Google Play Store for Android.

If your account is set to use Cloud Sync, and you still can not login to Web app, or if you have any other issues with or questions about the SplashID Safe apps, please ask us for help by submitting a support request HERE.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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