SplashData Help Desk

SplashID Safe iOS app disappeared after updating

Last Updated: Nov 12, 2014 05:16AM PST
One thing that could cause this is if you have Restrictions turned on for apps in your iOS device system settings. SplashID Safe iOS app is now rated 17+ for unrestricted web access, so if you have your app ratings limited to 12+ or lower, SplashID Safe app cannot be installed or run. 

You can change this setting in Settings > General > Restrictions > Apps. Change it to 17+ or Allow all apps, and SplashID Safe iOS app can then be installed and run.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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