SplashData Help Desk

SplashID Safe 7.x/8.x - force a sync from Mac to Web

Last Updated: Jan 15, 2020 01:43PM PST
Here's one way to force the local SplashID Safe Mac Desktop app data to sync up to the Cloud:
1. Login to SplashID Safe Desktop app on your Mac
2. Click the Settings option in the side menu (for 8.x version), or go to Preferences (for 7.2.2 version)
3. Click Sync Settings option (for 8.x), or click Account tab (for 7.2.2 version)
4. Change it to No Sync
5. Click the SplashID Safe option on the side menu (or close the Preferences window for 7.2.2 version by clicking OK)
6. Go back into Settings > Sync settings again (or Preferences > Account tab for 7.2.2 version)
7. Change it back to SplashID Cloud Sync
8. Click SplashID Safe (or close Preferences window for 7.2.2 version), then wait for any Cloud sync to finish and upload your data into Web app
9. Login to the Web app (using the same SplashID account email ID you use in Mac Desktop app) on your Mac and you should see your data:

If the above does not work, and/or you need help with issues with your SplashID Safe apps that are not covered above or have extra questions, please contact our tech support team HERE or via one of the email addresses listed HERE and we will be happy to assist.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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