SplashData Help Desk

SplashID Safe Mac Desktop app - Mac firewall allowance

Last Updated: Jan 15, 2020 01:36PM PST
If you are having trouble synchronizing SplashID Safe or getting it to activate in the first place ("Please check network settings and try again"), you may need to add SplashID to your macOS Firewall allowances.

To do this, please follow these steps:
1. Open System Preferences on your Mac
2. Click on Security & Privacy
3. Click on the Firewall tab
4. Click the lock icon (bottom left)
5. Enter your system password
6. Click Firewall Options
7. Click the plus button below the list
8. Select SplashID Safe from the list of apps
9. Click Ok and close System Preferences
10. Now try SplashID Safe 

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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