SplashData Help Desk

Complete reinstall - Windows PC (SplashID 7.x)

Last Updated: Dec 10, 2017 08:30AM PST
How to do a FULL reinstall (aka "clean reinstall") of our Windows PC Desktop app: (the below applies to older 7.2.4 PC Desktop app - currently latest is 8.1.1)

Here are the instructions:
1) Please backup your data from SplashID Desktop to a vID file (click the SplashID icon in top left to open the main/Application menu > Backup - skip this if you already have such a vID file, or have good records on a mobile app or on our Web app).

2) Then exit SplashID Desktop PC app, if running.

3) Uninstall SplashID PC app from the Control Panel, the same way you uninstall other Windows programs

4) Rename folder \Documents\SplashData\SplashID\ to \Documents\SplashData\SplashID.old. That will hide it from the SplashID desktop, but not erase the data in case we need to get it back somehow.

5) Then delete the SplashID entries from your Windows Registry. To do this:
- Go to your Start Menu and choose Run... (or press Winkey+R)
- Type in “regedit” (w/o the quotes, press Enter, confirm any UAC prompts)
- Go into the directory HKEY_CURRENT_USER/Software/SplashData/
- Delete the folder in that directory called SplashID Desktop
- Exit the Registry Editor.

6) Then re-install SplashID Desktop 7.2.4 PC app, from here:
and run it and login back to your SplashID account.

7) Now if using Web/Cloud sync, all data should sync back to your PC desktop app.

If you are not using Cloud Sync, first delete any samples, then either import your data from the vID backup file, or sync the data from a device app with Sync setting set to "Device overwrites desktop" for one sync (you may want to backup the device app data first).

And the Desktop app should then work fine.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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