SplashData Help Desk

Taking screenshots on Windows/Mac/iOS

Last Updated: Aug 30, 2018 09:11AM PDT
To help you with a particular app problem, SplashData tech support representatives may ask you to send a screenshot from your mobile device or your computer screen. Here is how to take such a screenshot on different platforms:

* iPhone/iPod Touch/iPad screenshot
To take a screenshot, hold down your mobile device's top (On/Off) button and then press the Home button. If that fails, please press the two buttons simultaneously briefly and release.
Note: For iPhone 6/6 Plus the button is on the right side of the device, near the top.
The screen will flash and the resulting image will be placed on your iOS device's Camera Roll Album. From there, you can sync it back via iTunes to your computer, email it to friends or to our tech support representatives, open it on your computer, or do anything else you can do with any other photo.
More official Apple info on screenshot taking as well as new options you get with iOS 11 or higher is here:
How to take a screenshot on your iPhone, iPad, and iPod touch

Windows OS screenshots:
* Windows XP: using PrintScreen key
* Windows Vista: using PrintScreen key -- using Snipping Tool
* Windows 7: using PrintScreen key -- using Snipping Tool
* Windows 8/8.1/10: using PrintScreen key -- using Snipping Tool

* Mac OS X
Take screenshots on Mac OS: 10.6 - 10.7 - 10.8 - 10.9 - 10.10 - 10.11 - 10.12 or higher

Note: Please do not use Mac Mail to send us any screenshots, as it is known to compress and shrink them. You can use anything else, such as webmail, MS Outlook, Thunderbird, a Cloud service such as Apple iCloud/Google Drive/Dropbox/Microsoft OneDrive/Box/etc.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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