To use 2-Factor Authentication, please login to your SplashID Safe account using the Web app HERE.
Note: We recommend using the Web client via your PC/Mac (or Linux/Chromebook computer) web browser and not mobile device browser.
Under Account --> 2-factor authentication, please select one of the 2 possible Enabled options, then click Save button in case you chose 2-factor by SMS. Please note you can choose 2-factor by email, or by phone SMS to your phone number - you cannot use both at the same time:
Once enabled, if you or someone else attempts to log in to your SplashID Safe account from a new web browser, desktop, tablet or phone, you will be required to enter a 6-digit code, which is emailed to your SplashID Safe account email address or sent to your mobile phone via SMS. Once you enter the second factor code, you should never be asked for the code again on that web browser or device. If you want to authorize access on another new browser or device, you will need another second factor authorization code sent.
If you want your PC/Mac or mobile device to ask for the 2-factor code again, you can logout of PC/Mac Desktop apps then relogin, or for mobile app, delete the app, reload it from App Store/Play Store, relogin.
If you have any questions regarding the above, and/or need more information not covered above, please contact our tech support team HERE
or via one of the email addresses listed HERE
and we will be happy to assist.