SplashData Help Desk

SplashID on Android has Null username where email should be

Last Updated: May 12, 2014 05:46AM PDT
We have a fix for this issue. Please follow these instructions.

1. Login to SplashID Safe Android app on the device

2. Go to Settings > Backup. This will save a backup to your SD card.

3. Make sure you get the latest update from Google Play (version 7.2 or higher)

4. Then login to SplashID and go to Settings > Export VID. Choose how you want to save it, Dropbox, SD card, or email. Then select all and export it to you method of choosing.

5. Go to Settings > Restore

6. Check if the records are all there and in Settings if your Null user is now correct.

7. If there is any issue, you can import the vID file you exported in step 4.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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