SplashData Help Desk

My data disappears on exit on Mac OS 10.7 (Lion)

Last Updated: Feb 26, 2014 02:45PM PST

There appears to be some issue related to app data sandboxing in Mac OS 10.7. While we investigate a fix, we don't want to leave you out in the cold, so we've built a version that uses the old data location, instead of the sandbox.

If you install this new build and import a vID backup, it will save your data, and it will still be there after exiting and relaunching the app:


Alternatively, you can restore your data from the handheld version by doing a WiFi or cloud sync.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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