It seems iTunes apparently failed to subscribe you properly on our system. We can do it manually through our own system. We apologize for the inconvenience caused.
Please contact us at firstname.lastname@example.org with the subject: "iTunes failed to subscribe me." and we will help you ASAP. For a faster and complete resolution, please send proof you paid to Apple iTunes, such as a screenshot of the Yearly status, email receipt or email confirmation email. Or save the email from Apple iTunes as EML format and attach that to your email sent to us.
Please make sure you send from (or include in the message) the same email address that you use in SplashID Safe so we can license the proper SplashID Safe account email.