SplashData Help Desk

How do I restore a backup file in SplashID Desktop?

Last Updated: Jun 20, 2018 05:53AM PDT

If you have no data in the SplashID Safe Desktop, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported.

If you have problematic data in the SplashID Desktop, you will want to clear that out first. To do that, use the Logout or Reset command.

Windows: Settings > Account Settings > Logout (for Cloud Sync users)

Mac: File menu > Reset / Logout

Complete those steps, choosing the archive option if you're doing a reset.

Then launch the SplashID Desktop again, and go through the guided setup. 

If you have good data on the cloud or the mobile app, just synchronize to restore it to the desktop.

If you need to restore a backup vID file, you can just find the backup file you want to import and double-click it. You will need to enter the password that was set at the time the backup file was exported.

Auto-backup files are saved here:
Windows: \Documents\SplashData\SplashID\Backup\

Mac (v.7): ~/Library/Containers/com.splashdata.splashidmac/Data/Library/SplashID Safe/Backup/ 

Mac (v.6): ~/Library/SplashID Safe/Backup/ 

Tip: Since the Library folder is hidden on Mac OS 10.7 or later, the easiest way to get to the backup folder is to
1) Open the finder
2) Click the Go menu, then Go to Folder
3) copy and paste the full path above.

For more detailed info on our SplashID Safe PC/Mac Desktop apps Backup/Restore options, please see HERE.
For the same on our mobile apps (iOS & Android), please see HERE.

If you have any issues not covered above or have any other questions, please contact our tech support HERE or email us to one of our contact email addresses HERE and we will assist you as soon as possible.

 

 

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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