SplashData Help Desk

SplashID Safe - Dedupe doesn't work

Last Updated: May 10, 2018 12:44AM PDT
Please note Dedupe is a finicky beast. The records need to match pretty exactly to get identified as dupes. If the date modified is different, it won't work.

The quickest solution may be the following:
1. Open the iPhone/iPod/iPad or Android app
2. Go to Settings > Delete records
3. Tap on each duplicate you see, as they will be sorted next to each other.
4. Tap Delete when you've selected them all.
5. Go back to the record list and pull down to sync.
6. Check the Desktop app and they should be gone.

If you need more help or information about fixing duplicates issues with Cloud Sync or WiFi Sync, please contact our tech support HERE or email us to one of our contact email addresses HERE and we will assist you as soon as possible.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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