SplashData Help Desk

SplashID Safe - Dedupe doesn't work

Last Updated: Nov 12, 2014 04:10AM PST
Dedupe is a finicky beast. The records need to match pretty exactly to get identified as dupes. If the date modified is different, it won't work.

The quickest solution may be this:
1. Open the iPhone/iPod/iPad or Android app
2. Go to Settings > Delete records
3. Tap on each duplicate you see, as they will be sorted next to each other.
4. Tap Delete when you've selected them all.
5. Go back to the record list and pull down to sync.
6. Check the Desktop app and they should be gone.
 

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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