SplashData Help Desk

SplashID Safe Cloud sync isn't working properly for me

Last Updated: Dec 12, 2014 05:47AM PST

First, try locking the SplashID Safe app, exiting, then relaunching and logging in. If that doesn't help, make sure your email address matches on the SplashID Safe client app and the Web app. 

Is your data good in the Cloud? You can check by logging into the Web app:

If it is good, then all we need to do is clear the local data from the app and login again. Here's how to do it on the platforms that may need it:

Windows: Application menu (SplashID icon in top left) --> Logout

Mac: File menu --> Logout  (wait 10 seconds after completing the logout before trying to run the app again)

Android: Delete and reinstall app from Google Play Store

iPhone & iPad: Delete and reinstall from iTunes/iOS App Store 

Once you clear the data / reinstall, just login using the same SplashID Safe email address, and it will pull the good data from the Cloud.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

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