First, try locking the SplashID Safe app, exiting, then relaunching and logging in. If that doesn't help, make sure your email address matches on the SplashID Safe client app and the Web app.
Is your data good in the Cloud? You can check by logging into the Web app:
If it is good, then all we need to do is clear the local data from the app and login again. Here's how to do it on the platforms that may need it:
Windows: Application menu (SplashID icon in top left) --> Logout
Mac: File menu --> Logout (wait 10 seconds after completing the logout before trying to run the app again)
Android: Delete and reinstall app from Google Play Store
iPhone & iPad: Delete and reinstall from iTunes/iOS App Store
Once you clear the data / reinstall, just login using the same SplashID Safe email address, and it will pull the good data from the Cloud.