SplashData Help Desk

SplashID Mac Key Safe/Desktop app - bypass macOS Gatekeeper

Last Updated: Oct 10, 2019 01:53PM PDT

The below information explains the macOS Gatekeeper issues with Mac Key Safe app and our latest Mac Desktop app released in Oct 2019, and gives steps how to solve them.
(Article last updated on Oct 10th 2019.)

 --- Mac Desktop app ---
PROBLEM: On latest macOS 10.15 Catalina, trying to use latest SplashID Safe Mac Desktop app version 8.2.3 from October 2019, I am getting a prompt from my macOS that it cannot check the app for malicious software, blocking the app from running. How do I fix this?
ANSWER: This is a known issue.
Please follow these steps to fix it:

1. If an alert shows saying “SplashID Safe can’t be opened because Apple cannot check it for malicious software” -->
Apple cannot check it for malicious software 
then you need to explicitly provide the permissions to launch the new SplashID Safe app.

2. To do this, please click on the Apple logo in top left -> Go to System Preferences -> Security & Privacy.
3. At the bottom of the screen, you can see a button which says “Open Anyway”. Click on the button and complete the other steps to launch the new SplashID Safe app.
SplashID System Preferences -- Open Anyway

Please note once done, you do not need to do these steps again.

For more information please refer to this Apple KB article (near the bottom of the article, scroll down):
Safely open apps on your Mac
https://support.apple.com/en-us/HT202491


​--- Mac Key Safe app ---

PROBLEM: On mac OS X 10.8 or newer, you may find the Mac Key Safe app being blocked on trying to run it, and will not allow you to login. How to fix this?
ANSWER: 
If you get an error from Mac OS X 10.8/10.9/10.10 or higher/newer telling you that the Mac Key Safe app cannot be run because the developer is not identified, or that it is damaged, you can get around this. 

Please just follow these steps:

1. Go to System Preferences > Security. 

2. Click the lock in the bottom left to authenticate.

3. Select the "Anywhere" option for "Allow applications downloaded from."

4. Run SplashID Key Safe app again.

5. Now you can go back to system prefs and change the security setting back to "Mac App Store and identified developers."

IF the above steps do not work, and/or you have any problems or extra questions about your SplashID Safe Mac Desktop app/Mac Key Safe app not covered above, please ask us for help by submitting a support case HERE or by emailing us directly to one of our contact email addresses listed HERE.

About SplashData

SplashData has been a leading provider of security applications and services for over 10 years. The company's secure password and record management solution SplashID Safe has over 1 million individual users worldwide as well as hundreds of business and enterprise clients. SplashData was founded in 2000 and is based in Los Gatos, CA.

Contact us


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